1- Contact Centre Front Office Assistant
2- Regulatory Reporting Supervisor
3- Regulatory Reporting Officer
Contact Centre Front Office Assistant
Head Office | 19 Jul, 2026
Job Closing Date : 22 Aug, 2026
About Bank of Khartoum
Established in 1913, Bank of Khartoum (BOK) is Sudan’s oldest commercial bank and a pioneer in banking innovation. The bank serves millions of customers across Sudan and internationally through a wide network of branches, digital banking solutions, mobile banking services, and modern financial products.
Bank of Khartoum is recognized for its commitment to excellence, customer satisfaction, financial inclusion, and digital transformation, making it one of the most sought-after employers in Sudan’s banking sector.
Join Bank of Khartoum – One of Sudan’s Leading Financial Institutions
Are you looking for the latest bank jobs in Sudan, customer service careers, or Bank of Khartoum vacancies? Bank of Khartoum (BOK), the country’s oldest and one of the most trusted banking institutions, is inviting applications for the position of Contact Centre Front Office Assistant.
This opportunity is ideal for fresh graduates and early-career professionals seeking to build a successful career in banking, customer service, call center operations, financial services, and customer relationship management.
Job Summary
Handling incoming telephone calls efficiently and ensuring service levels are met as per defined policy and procedures.
Key Functions:
· Managing inbound customer calls
· Providing accurate information and support
· Handling complaints and inquiries
· Using Contact Center systems to resolve customer issues
· Ensuring service quality and compliance
Candidate Profile
Responsibilities
· Handle incoming calls and respond to inquiries.
· Use Contact Center systems to verify and record customer information.
· Register complaints and provide clear guidance to customers.
· Maintain knowledge, meet targets, and perform duties as assigned.
Minimum Requirements
• Minimum Bachelors Degree Holder
• Experience from 0 to 2 years.Competencies
- Teamwork
- Problem Solving
- Customer / Stakeholders Focus
- Communication Skills
- Analytical Thinking
- Quality Orientation
- IT Skills/ PC and Applications Knowledge
- Knowledge of BOK products and services
- Accountability
Job Notes
Employment type: Temporary / Fixed-term contract
Regulatory Reporting Supervisor
Head Office | 16 Aug, 2026
Job Closing Date : 22 Aug, 2026
Job Summary
Job Summary :
Prudential Reporting & Credit Rating supervisor in regulatory &CBOS reporting unit is responsible of monitoring, reviewing periodically various CBOS reports tying with dead lines. He/she contribute and suggest also ways of enhancing quality of reports saving time and increasing efficiency.
Key Functions :
· Reviewing CBOS and other regulatory bodies overseas and credit information scoring agency reports according to its duration with full accuracy.
· Assure Complying with the deadlines to mentioned reports.
· Participate in any tests related to CBOS reports.
· Enhance quality of reports saving time and increasing efficiency.
Candidate Profile
Responsibilities
· Review all CBOS reports according to its duration.
· Review all Regulatory reports related to subsidiaries and foreign branches.
· Review credit information scoring agency reports according to its duration.
· Assure high quality of CBOS &Credit information agency reports.
· Contribute and represent Finance department in any related IT tests.
· Review all processes in preparing reports and enhance what is needed.
· Continuous Reviewing to all Manuals of reports preparation and amend When needed.
· Facilitate all needs to CBOS examiners and provide them with needed information’s.
· Any other responsibilities assigned from the manager/Senior Manager.
Qualification
· Bsc. in accounting, finance.
· Any other professional certificates or Master’s degree.Required Experiences
3 – 6 years’ experience.Minimum Requirements
· Excellent knowledge on CBOS instructions.
· Very Good knowledge in AAOIFI &IFRS standards.
· Very good knowledge on Microsoft office such as excel, Word.
· Very Good communication skills and work as a team member/leader.
· Very Good English language skills (spoken and written).
Regulatory Reporting Officer
Head Office | 16 Aug, 2026
Job Closing Date : 22 Aug, 2026
Job Summary
Job Summary :
Finance Regulatory Reporting officer in Regulatory reporting unit is responsible of preparing, submitting periodically various CBOS reports tying with dead lines. He/she contribute also in enhancing quality of reports saving time and increasing efficiency.
Key Functions :
· Prepare and upload CBOS and credit information scoring agency according to its duration with full accuracy.
· Complying with the deadlines to mentioned reports.
· Participate in any tests related to CBOS reports.
· Enhance quality of reports saving time and increasing efficiency.
Candidate Profile
Qualification
· Bsc. in accounting, finance.
· Master’s degree or any professional certificate is a plus.
Required Experiences
2 – 4 years’ experience.Minimum Requirements
· Very good knowledge on Microsoft office such as excel, Word.
· Very Good communication skills and work as a team member.
· Good English language skills (spoken and written).
· Very good knowledge on CBOS instructions.
· Good knowledge in AAOIFI &IFRS standards.